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Help Desk Technician

Job Description:

Apex Systems is actively searching for qualified candidates for Help Desk Support Technicians in the Norfolk area. If you are in the market and would like to hear more details regarding this position, please send me an updated copy of your resume and the best time to contact you.

Position Details

Role: Help Desk Technician

Location: Norfolk, VA

Schedule: Must be flexible to work multiple shifts. Will be assigned a specific schedule upon training completion.

Job Description: Taking tier 1 level calls in support of the network. Using SM7 ticketing system to track issues. Resolving customer issues with great service and compassion for their problem. Acts as liaison for customers and maintains knowledge of company products and customer service processes. Technical backgrounds preferred.

Responsibilities: Provide professional solutions to end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.

Candidates need to have great customer service skills. Ideal candidate will be able to work in a call center environment, answering high volume phone calls. Candidates must be reliable, able to learn quickly, and show that they are dependable.


Clearance Required: Candidates must be U.S. Citizens, and able to obtain and/or maintain a Secret security clearance as a condition of employment.

Certification: CompTIA certification, must be CE version of any CompTIA (A+, Network+, Security+).

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