System Administrators are expected to provide maintenance of to include performing backups, applying any operating system updates and configuration changes, installing information assurance vulnerability alerts (IAVAs), installing and configuring any new hardware/software, adding/deleting/modifying user account information, resetting passwords, answering technical queries, responsibility for security, responsibility for documenting the configuration of the system, and troubleshooting any reported problems.
The ability to obtain and maintain an active secret clearance with an investigation completed in the last 6 years is required. A Security+ certification (or equivalent-GSEC, CAP, CASP, CISM, CISSP, CISA, etc.) is required within 60 days of starting a position.
Junior-Senior level opportunities available, salary ranges are based on education/certifications and years of experience.
All positions require standard business travel usually once every 6 months for 1-3 weeks to other US base locations.
* denotes locations that require overseas travel every 1.5 years for 3-6 months
- Maintain system administration to include disaster recovery, backup/archiving of data, data integrity
- Maintain and store System Logs.
- Create and maintain system backups and images.
- Coordinate with the DBA to carry out and sustain system wide backups and restores.
- Coordinate with the DBA to retain essentia data for future recovery purposes.
- System Maintenance and Monitoring
- Provide overall onsite maintenance and support of a particular operating unit.
- Provide general system health monitoring
- Monitor both physical and virtual servers’ resources such as disk space, Central Processing Unit (CPU) usage, and Random Access Memory (RAM) utilization.
- Provide productivity and efficiency analysis for continuous improvement to include metrics tracking and reporting.
- Route and track to resolution system problems documented by Action Requests (ARs).
- Observe the component vitals and respond appropriately when low and high thresholds are reached.
- Ensure components meet all compliance and regulations at all times.
- Perform shutdown and restarts, when necessary, of the operating unit.
- Track metrics, such as current software versions, upgrades, and changes throughout the components.
System Configuration Control
- Manage the configuration of resources and operation of workstations, servers, applications, and the infrastructure.
- Manage an accurate representation of the configurations and serialized inventories.
- Manage the configurations of software and hardware components.
- Perform Configuration identification, control, status accounting, and audits.
- Maintain the Configuration Management (CM) Library.
- Identify and mitigate configuration management risk
- Manage CM tasks within the agreed upon detailed schedule.
- Assist in Corrective Action Process.
- Assist in managing COTS / GOTS
- Conduct the change board to aid in software advancements.
- Administer various CM tools
- Monitor all processes to aid in software implementation and tracking
- Manage integrated Problem Reporting, Version Control, and Baseline tool across the Program.
- Administer LOHAS Ground Data Security Assembly (DSA) Receptacle (GDR) (for SOUv1) or LO Module Dedicated System Processor (DSP) (for SOUv2).
- Hardware Monitoring
- Serve as the primary observer and maintainer of the operating unit hardware.
- Monitor hardware alerts and failures with ability to replace any faulty hardware component.
- Monitor and support Low Observable Health Assessment System (LOHAS) workstations.
- Software Maintenance
- Assist with minor software application related tasks.
- Maintain tools and processes used to perform administrator activities.
- Maintain proper component configurations to support the use of the Enhanced Data Transfer Cartridge (EDTC).
- Monitor all intra- communication infrastructure.
User Maintenance & Support
- Establish user accounts and administration functions related to users.
- Provide technical support
- Serve as the primary POC for any questions or concerns posed by any user aimed at the particular onsite operating unit.
- Perform troubleshooting on a multitude of user and system predicaments as well as be able to redirect incidents out of his expertise to the appropriate responsible party for resolution.
- Provide direct support to the users and may aid in the creation and configuration of user accounts.
- Coordinate with other administrators while receiving troubleshoot tickets from users regarding all different areas of the components.
The System Administrator requires a particular set of skills and knowledge to adequately perform system administration, including but not limited to: system management, information/data security, and system configuration control. While some of these skills and knowledge set may already exist in the designated system administrator, these skills are typically developed through a training curriculum or by OJT. It is planned that one (1) of the three (3) system administrators will be the lead system administrator providing general oversight and management for all assigned system administrators.
Tools & Applications
- Symantec Recovery
- NetIQ AppManager
- NetIQ Security Manager
- Active Directory and Remote Access Dial-In User Server (RADIUS)
- HP Insight Manager
- VMware Virtual Center
- Network Instruments Link Analyst
- MS Windows 7
- MS Windows Server 2012
- MS Active Directory
- WebMethod Integration Server
- Business Enterprise Architecture (BEA) WebLogic Application Server
- Microsoft Data Center
- SUNRay Server
- Network-attached Storage (NAS)/Storage Area Network (SAN) Technology
- Virtualization Technology
- WAN/LAN Infrastructure & Technology
- Web Application Server Technology
- Messaging and Messaging Queuing Technology
- Virtualization Technology
- Application Troubleshooting
- Customer Relationship Management (CRM): Siebel
- Industrial and Financial Systems (IFS)
- Scripting (shell, batch)
- Microsoft Certified Systems Administrator (MCITP) – it is important to note that Microsoft recognizes a combination of A+ and Network+ certifications or a combination of A+ and Server+ certifications are alternative courses that can be counted toward the MCITP certification.
- Certified SOLARIS system administration
- SUNRay Server management training (used only at the ALOU)
- Security+ CE Certification
The System Administrator works with other administrators onsite and at other sites to provide and ensure complete oversight of the databases, network, and system. The System Administrator provides inputs to the Network Administrator in determining the optimal time or period to perform network configuration changes in effort to reduce the impact to end users. The System Administrator coordinates with the DBAs on the system wide backup and data restore process and essential data retention required for future recovery purposes. The System Administrator coordinates with the Network Administrator in verifying traffic is transmitted to and from by the correct means with acceptable performance. The System Administrator also coordinates with the other administrators to assist in minor software related tasks, maintain tools and processes used by administrators, and perform needed maintenance and support for a given application for which the administrator is responsible.