Learning Objectives
Key Concepts of Service Management
[15%] Understand the fundamental concepts of service management, including value creation, stakeholders, and service relationships.
ITIL Guiding Principles
[20%] Apply the seven guiding principles of ITIL to facilitate effective service management decisions and actions.
Four Dimensions of Service Management
[15%] Describe the four dimensions that collectively contribute to the effective and efficient delivery of services.
Service Value System and Service Value Chain
[25%] Understand the components of the Service Value System and how the Service Value Chain integrates various activities to create value.
ITIL Management Practices
[25%] Familiarize with key ITIL management practices essential for service management, including incident management, change enablement, and continual improvement.
- Intellectual Point’s ITIL® Foundation Training Course offers a comprehensive introduction to the ITIL framework, focusing on how it can be applied to enhance IT service management in any organization. This course covers the essential principles and vocabulary of ITIL, providing a foundational understanding that prepares students for the ITIL Foundation certification exam. Key areas include the ITIL lifecycle, service strategy, design, transition, operation, and improvement. Whether you are new to IT service management or looking to formalize your skills, this course equips you with knowledge that is widely recognized and valued in the IT industry.
- Throughout the course, you will explore concepts of service management processes and practices, and their significance in modern IT services. The training involves interactive workshops and real-world scenarios to help you apply theoretical knowledge practically. By the end of the program, you’ll be ready to pass the ITIL Foundation exam and implement ITIL practices within your organization. By the end of this course, participants will:
- 1) Develop a solid understanding of the ITIL framework and its application.
- 2) Identify and analyze the key concepts of IT service management practices.
- 3) Enhance service management skills with ITIL-based strategies.
- 4) Prepare comprehensively for and pass the ITIL Foundation certification exam.
- 5) Implement ITIL practices to improve service quality and efficiency in your organization.
Module by Module Learning Outline
Tuition & Hours
Tuition is charged by course. The cost of the certification exam is not included in the tuition and is a separate cost based on the current rates as set by the vendor.
| Course | Total Hours | Tuition |
|---|---|---|
| BUS-100: ITIL® Foundation | 36 | $2,499.00 |
Books & Supplies
There are no additional charges for books or supplies.
Indirect Costs
Should a student wish to obtain the ITIL® Foundation certification exam, the cost is an additional fee not covered in tuition. While encouraged, the exam is not a required expense to be paid at the time of enrollment. To obtain a voucher for the certification exam, you will need to purchase it separately.
| Course | Exam | Exam Fee |
|---|---|---|
| BUS-100: ITIL® Foundation | ITIL® Foundation | $500 |
Program Award
Upon successful completion of the course, the student will receive a Certificate of Completion for ITIL® Foundation Training.
* Exam fees are quoted based on time of publication. Voucher prices may change based on vendor rates and are updated accordingly. Please contact Intellectual Point to verify exam fee charges.
Class Registration
Date |
Price |
Location |
|
|---|---|---|---|
| August: 18, 2025 - Aug 29, 2025 - 6 PM - 10 PM (ET) Schedule: Mon - Fri |
$2,499.00 | In-Person & Virtual | Register |
| January: 12, 2026 - Jan 23, 2026 - 6 PM - 10 PM (ET) Schedule: Mon - Fri |
$2,499.00 | In-Person & Virtual | Register |
| February: 23, 2026 - Mar 6, 2026 - 6 PM - 10 PM (ET) Schedule: Mon - Fri |
$2,499.00 | In-Person & Virtual | Register |
| April: 5, 2027 - Apr 16, 2027 - 6 PM - 10 PM (ET) Schedule: Mon - Fri |
$2,499.00 | In-Person & Virtual | Register |
| August: 23, 2027 - Sep 3, 2027 - 6 PM - 10 PM (ET) Schedule: Mon - Fri |
$2,499.00 | In-Person & Virtual | Register |
Download Course PDF
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For details, call 703-554-3827
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An Information Technology Infrastructure Library Foundation Course at Intellectual Point Includes:
- Live instructor-led training in modern classrooms
- A thorough review of all ITIL® Foundation topics by industry experts
- Hands-on labs with real ITIL® tools such as ServiceNow & BMC
- 24 x 7 Access to the real labs in classrooms and remotely
- 100% latest material & and realistic practice questions
- Confidence building hands-on training
- Authorized Pearson VUE testing at the same location to help you complete your exam*
- Study material, notes, videos, and practice questions included in the course price
The purpose of ITIL® 4 is to provide organizations with comprehensive guidance for the management of information technology in the modern service economy. ITIL® 4 will evolve to provide an end-to-end IT/Digital Operating Model, covering the full delivery (and sustaining) of tech-enabled products and services, guiding how IT interfaces with and even leads, the wider business strategy. The update will include practical guidance on how to shape and tailor your IT management strategy in the increasingly complex modern environment.
ITIL® is a registered trademark of AXELOS Limited, used under the permission of AXELOS Limited. All rights reserved.
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